This week I have focused on writing training material for the Managed Spaces of our wiki project. Though I was indifferent about what portion of the wiki I would be writing instructions, it seems to me that this particular area is by far the most complicated because it holds the heart of wiki management. The Space Contents, Settings, and Promotion include many brief subcategories that can have involved processes. Therefore, I constantly ask myself, “What is the most logical approach?”
I find the most intriguing aspect of technology is analyzing the user. I wonder how user personality and preference influence the depth and the breadth of technology training. For instance, I much prefer a global picture with instructions broken down into specific tasks. Others may be content with receiving a general overview of the area and locating more specifics when they need the material. Regardless of style, I believe everyone arranges, organizes, and prioritizes information in a manner that makes the most sense. The difficult area for me is figuring out where to begin and what kinds of directions will be the most beneficial.
It is comical to think that it was only a few months ago that I first viewed the class wiki. I remember feeling a sense of panic that I did not know where to go or what to do. The feeling of the novice is one of the things I must keep in mind when I write directions. There is a balance with providing too little or too much information during the initial experience. I find that there is a correlation in the simplicity to recipe instructions and those basic steps in training materials. Hopefully those who use the wiki will seek help and have a positive experience.